Anais
Resumo do trabalho
Operações · Excelência em Operações e Serviços - Qualidade, Produtividade e Lean Thinking
Título
Contemporary Paradigms and Excellence in Operations: A Systematic Literature Review
Palavras-chave
Operations Management
Paradigms
Literature Review
Autores
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Marcelo BattesiniUNIVERSIDADE FEDERAL DE SANTA MARIA (UFSM)
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Alexander Correa-EspinalUNIVERSIDAD NACIONAL DE COLOMBIA
Resumo
Introdução
Excellence in operations refers to the deliberate and systematic application of principles and methods aimed at improving performance in the production and delivery of products and services. In that regard, Operations Management (OM) emphasizes that the value creation encompasses a broad body of knowledge dedicated to planning, organizing, directing, and controlling, with a focus on improving the processes that produce goods and services. This paper aims to describe the contemporary paradigms in Operations Management literature that guide strategies toward achieving operational excellence.
Problema de Pesquisa e Objetivo
We stated two research questions. RQ1: What is the role Resilience play in operations management literature? RQ2: What are the contemporary paradigms that drive operational excellence, and what are their core concepts, application contexts, and research approaches?
Fundamentação Teórica
A systematic literature review was conducted with a descriptive purpose (Grant and Booth, 2009). The search was carried out in the Scopus and Web of Science (WOS) databases, considering articles from indexed journals between January 2000 and August 2023, with following search equation. This procedure resulted in 541 articles, which were consolidated into two .bib files. Thus, a final database comprising 219 articles was obtained, which was then analyzed in a bibliometric study (Aria and Cuccurullo, 2017; Derviş, 2020), using RStudio software and Bibliometrix package (RStudio Team, 2024).
Discussão
Our research path began with an exploration of the latent debate surrounding the roles of Lean and Resilience in the field of Operations Management, which led to the formulation of RQ1. However, a comprehensive review of contemporary literature revealed the need for a broader inquiry, due to the emergence of new OM paradigms — prompting the development of RQ2. This progress enables us to highlight important implications for both practitioners and researchers.
Conclusão
Our findings indicate that the principles implicit in traditional OM paradigms are insufficient to describe and address contemporary complexities. Thus, no single paradigm is suitable for all situations and contexts, as it may fail to produce optimal outcomes. And simply broadening the approach does not necessarily resolve the issue. Just as stylish clothing worn in the wrong context can cause discomfort, a paradigm misaligned with its operational environment may hinder, rather than enhance performance. Such a narrow focus risks limiting the search for excellence in OM.
Contribuição / Impacto
It is essential to recognize that companies and supply chains operate as socio-technical systems, designed to ensure operational performance while coping with environmental and demand-related uncertainties. The greater these uncertainties, the higher the entropy and complexity of these systems, and consequently, the greater the effort required to manage operations. In real-life situations, the meaning of operational excellence should not be uniform across all companies and supply chains. And it may not be possible to excel in all competitive priorities simultaneously.
Referências Bibliográficas
Bryce, C., Ring, P., Ashby, S., & Wardman, J.K. (2022). Resilience in the face of uncertainty: early lessons from the COVID-19 pandemic. In: COVID-19. Routledge, 48–55. doi: 10.1080/13669877.2020.1756379
Clark, K. B. (1996). Competing through manufacturing and the new manufacturing paradigm: is manufacturing strategy passe? Production and operations management, 5(1), 42-58.
Found, P., Lahy, A., Williams, S., Hu, Q., & Mason, R. (2018). Towards a theory of operational excellence. Total Quality Management & Business Excellence, 29(9-10), 1012-1024.
Clark, K. B. (1996). Competing through manufacturing and the new manufacturing paradigm: is manufacturing strategy passe? Production and operations management, 5(1), 42-58.
Found, P., Lahy, A., Williams, S., Hu, Q., & Mason, R. (2018). Towards a theory of operational excellence. Total Quality Management & Business Excellence, 29(9-10), 1012-1024.