Resumo

Título do Artigo

SMART TECHNOLOGY IN HOSPITALITY: Identification of Critical Success Factors for the adoption of Smart Technologies in hostels in Dublin.
Abrir Arquivo
Ver apresentação do trabalho

Palavras Chave

Smart technology, Hospitality,
Critical Success Factor, hostels,
Adoption of Smart Technologies

Área

Connecta - Research

Tema

Administração Pública | Administracion Publica | Public administration

Autores

Nome
1 - Ana Lucia Bianca Bispo Costa da Silva
UNIVERSIDADE PAULISTA (UNIP) - São Paulo Indianapolis

Reumo

. The scope of this research is in the continuation of the research developed in the master's degree, the concept and application of smart technologies that are used in some theoretical studies are evolving and expanding in tourism, as it is part of the third sector of the economy, also known as service sector that encompasses other areas that produce intangible goods such as administration, art, culture, commerce, communication, and education, with the tertiary sector being the fastest growing sector in Brazil Anne world (KIM et al., 2012; (LASI et al., 2012). ., 2014); LELE, 2019).
General Purpose- The study aims to gain knowledge of the critical success factors for the adoption of Smart Technologies in hostels in Ireland. The growth of the field of knowledge comes from an interest in and around the topic and fragmentation in research in the hospitality sector, being the opportune moment to consolidate and integrate the literature on the implementation of strategies in hospitality and tourism management (ALADAG et al. al., 2020). Specific Objectives (Understand the critical success factors for the adoption of Smart Technologies in Hostels in Ireland).
the research will begin with a bibliographic survey on the subject, search for articles and books, documents, with qualitative and exploratory quantitative analysis, and in the final phase a broad questionnaire and application of semi-structured interviews.
EXPECTED RESULTS AND CONTRIBUTIONS Based on the scope of the Author's study (COSTA. A.L.B., 2021). Data collection made it possible for me to observe which Technologies are being used in the Brazilian hotel sector. They were presented in hotel chains, such as Phygital (integration of physical and digital channels), Facial Recognition (such as room key), Checkin (QR code), Biometrics (roo,m key), and Big Data (Large set of data and more complex, especially from new data sources).
This project on critical success factors emphasizes the relevance of a planned strategy, leading organizations, and multinational companies, and a way of how they should act in emerging economies if strategy formulation and implementation areas are necessarensuree business The study aims to shed light on the importance of adopting Smart Technologies, disseminating best practices for hostels in Dublin, and thus ensuring the success of innovative management.
COSTA, A.L.B, SMART TECHNOLOGIES EM HOSPITALIDADE: Identificação dos Fatores Críticos de Sucesso para a adoção de Smart Technologies em redes hoteleiras. Dissertação (Mestrado em Administração) – Universidade Paulista. São Paulo, p. 94. V1 2021.BUHALIS, D.; LAW, R. Progress in information technology and tourism management: 20 years on and 10 years after the Internet-The state of eTourism research. Tourism Management, v. 29, n. 4, p. 609–623, 2008.JABBOUR, Charbel, JABBOUR, Ana Beatriz MAURICIO, André Luis. Adoption and maintenance of environmental management systems Critical success factors.
This research project investigates the adoption of Smart Technologies in the hotel sector by combining both literature and data from primary sources. For a better understanding of how this innovation process occurs in hostels in Dublin is needed. This research project aims to present the existing Critical Success Factors for possible application in the hospitality sector for the adoption of Smart Technologies, jointly providing the construction and/or review of new approaches, concepts, and categories referring to the phenomenon studied, being qualitative and quantitative research being exploratory, directing the survey of data from Dublin hostels, bibliographic survey, broad questionnaire and to end with semi-structured interviews. The critical success factors tend to contribute to the achievement of objectives and there is a need to clarify each key success factor and its variations in the adoption of Smart Technologies in the hotel sector, as the results found in the SILVA.A.L.B.B. (2021), it is necessary to deepen and broaden for a better understanding of the phenomenon.